A collaborative book about customer service written by business owners who are members of the Tucson Marketing Professionals marketing and networking organization.
| Title | : | The Platinum Rule To Customer Service: Treating Customers The Way They Want To Be Treated |
| Author | : | Michael Deschalit |
| Language | : | en |
| Rating | : | 4.90 out of 5 stars |
| Type | : | PDF, ePub, Kindle |
| Uploaded | : | Apr 11, 2021 |
Download The Platinum Rule To Customer Service: Treating Customers The Way They Want To Be Treated - Michael Deschalit file in PDF
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Transportation options have never been quite as diverse as they are in today's fast-moving world. One relatively recent addition to the scene is uber, which connects drivers and riders for convenient mobility.
Practicing the platinum rule–treating others the way they want to be treated by adapting to their behavioral customer service – a one-time opportunity.
So the platinum rule states, treat others the way they want to be treated. Although it sounds like common sense, its not as common as you might think. This rule means that you recognize that service is not about what you want to give; its about what others want to receive.
Is the author of the art of managing people, selling by objectives and the idea-a-day guide to super selling and customer service.
The platinum rule requires salespeople to find out how customers really want to questions can be addressed to him care of furniture world magazine.
In today's world, it is important to be able to communicate and connect authentically.
Dec 19, 2018 the platinum rule says, “treat others as they wish to be treated. How do i get my colleagues to care about diversity and inclusion? we were.
Aug 17, 2015 if you really want to deliver customer excellence and not simply deliver customer service then use the platinum rule.
Platinum rule advocates service providers should treat a customer in the way the customer would like to be treated, not in the way service providers would themselves like to be treated true or false?.
Differentiate between the golden rule and platinum rule of customer service; techniques for getting to know their customers and making a good first impression.
So i came up with the 'platinum rule': do unto others as they would want done to them. The platinum rule is decidedly more difficult than the golden rule.
The interaction between the hearing care professional and the client is about expanding the client's vision of what is possible.
The 'shark tank' investor and entrepreneur reflects on the wisdom he's gained from backing hundreds of startups--and learning to assess himself honestly.
The platinum rule simply states, ‘treat others the way they want to be treated. ’ while this rule works for every generation, when it comes to serving boomers, truer words were never spoken.
The golden rule - treat people the way you want to be treated double platinum rule - treat others the way they provide award winning customer service.
Learn ways to show customers how much you appreciate their business with top-notch customer service, including reservations and customer feedback. Thomas barwick/getty images an integral part of any restaurant is its customer service.
Commitment – across the entire span of people who will be responsible to accomplish any portion of customer service plan. Commitment starts with writing down the goal and the plans necessary to stay on the path to success.
If you're a small company using intuit business and financial products, having immediate access to help and support is essential for keeping your business running smoothly. Fortunately, contacting intuit customer services is a straightforwa.
Whether it’s a grocery store or a car dealership, a hotel or a restaurant, few things are worse than receiving bad customer service when you’re out on the town, spending your hard-earned cash.
More useful is the platinum rule: “treat others the way they would like to be treated. ” if people don’t want to be asked “where are you from?”, then don’t ask them.
The “platinum rule” deviates from the “golden rule” on one important point. Under the “platinum rule” we do not assume that our personal needs accurately represent the complex needs of our customer.
This seems so simple, but it is the single most important rule in any business, including real estate sales.
Many companies have endeavoured to institutionalize customer interactions by providing employees with specific behaviours to deploy – answer the phone within three rings, greet the customer within 30 seconds – while others rely on the golden rule to guide their employees; believing that if the employees treat customers the way the employees would like to be treated, the customers will be satisfied.
Whether you're selling, negotiating, or dealing with problem customers, knowing and applying the platinum rule will increase your success. The platinum rule reminder card is a laminated pocket-sized summary card and an instant reference to the four platinum rule behavioral styles with guidelines to recognizing and dealing with each style.
In customers service there are core rules, that sound simple, but in real life they are very hard to follow. Those who manage to provide customer service by following these rules, stand out from their competitors.
Have a question about your subscription? we’ve compiled some helpful tips and other information you’ll find on the strategic trader site.
Dec 14, 2020 the platinum rule is a variation of the golden rule that calls for a to you is different from what your partner, employee, customer, investor,.
Oct 13, 2014 the alternative to the golden rule is the platinum rule: “treat others the socializers care less about winning or losing than how they look.
But great organizations go beyond the golden rule to create platinum rule servicetreating others the way they want to be treated. Identify key traits that allow you to customize individual service.
If you consider the golden rule in its purest sense, i still think it provides a loftier goal. I would also argue that if a company isn't careful, the platinum rule can lead it astray. While treating customers as they would want to be treated makes sense on paper, customers may wish for something that would help them, but hurt another customer.
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“do unto others as they would want done to them,” is the platinum rule shared by dave kerpen, new york times best-selling author and founder and chairman of likeable local. The platinum rule is also the foundation of premier customer service. Assuming what the customer wants may lead to a successful professional relationship.
Oct 10, 2017 it is called the platinum rule and it says: treat others as they would like to be treated. And hands-on hr services to organizations in a variety of indu.
The “platinum rule” (“do unto others as they would have you do unto them, not as you would have them do unto you)” is more tuned in to how your customers would like to be treated, rather than treating them as you would like others to treat you in a similar situationand that can certainly vary from customer to customer.
My first experience with customer service came with my first job when i was in high school. I worked at a pizza place, first as a cook, but i was quickly doing several things at once, including.
Mar 14, 2015 he started with a question we often ask at the start of a business etiquette seminar: “when i say the word etiquette, what's the first thing that pops.
The double-platinum rule is also about providing information that the customer may not have known otherwise. In other words, the true essence of the double-platinum rule is to add value to someone else's life beyond the basic service transaction.
Mar 15, 2016 i treat customers the way they want to be treated.
In fact, anticipating needs even surpasses the platinum rule (do unto others as they would like, wish or desire). Exceeding expectations, williams described, demands the double platinum.
Apr 9, 2020 however, it does not help us address the unique needs of the patient in our dental chair.
Perhaps the most under-appreciated customer service rule is that great customer service adds real value to your business, and it’s not enough to just support your customers.
Tony alessandra focuses on patterns of external and observable behaviours using scales of directness and openness that each style exhibits. Because we can see and hear these external behaviours, it becomes much easier to “read and understand” people.
Jan 23, 2014 re: the platinum rule, it's silly to assume that what works for me is the rule” because it's the client-focused approach to customer service.
Where the golden rule requires us to “treat others the way we want to be treat,” the platinum rule asks us to “treat others the way they want to be treated. ” merely, changing one word can have a significant impact on the way we live our lives.
The three golden rules of customer service every business wants to be known for excellent service. But the costs of executing on top-notch service are high enough that it is essential to put that effort to work towards tangible results.
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